Terms and Conditions
Ready to Wear
Items purchased from the Online Store are subject to the terms and conditions stipulated below and should also be read in conjunction with the information on the Ordering, Despatch and Returns policy pages.
Customisation of Ready to Wear items
A Ready to After item purchased from the online store and customised at the customer’s request – such as altering the colour of the millinery elastic or hairband etc. – is subject to the same terms and conditions as a bespoke couture order.
Bespoke Couture Orders
When you commission a couture order, it is subject to our acceptance, we reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you. Bespoke couture orders are made especially for you and are non-returnable nor are they refundable.
Your acceptance of the couture commission proposal/invoice confirms that you will pay the deposit due i.e., 50% of the retail price payable before work on your hat or headpiece can commence. The balance of 50% is due prior to collection or despatch for delivery.
All prices on the website, and in the Online Store, are quoted in pounds sterling (£). For UK sales only the price shown includes delivery. The prices include VAT @ 20% (payable if delivery is within the EU). We reserve the right to change the prices or edit the selection on the website at any time and without any notice.
E & OE
Delivery period and mailing/shipping costs
The delivery period is in addition to the making period quoted.
Note that currently, my website does not offer any postal or shipping options other than for the UK, where they are included in the retail prices quoted. Please get in touch if you require a shipment outside the UK (note you will be responsible for payment of all delivery charges, as well as any duties and local taxes).
Once despatched if your item is subsequently returned to me due to a frustrated/non-delivery/non-collection issue, you will be liable for any carriage charges incurred due to reshipping. The refund procedure specified below will be applied.
Ready to Wear items – if your item has been purchased directly from the “Online Store” goods may not be returned for a refund unless faulty, damaged or the wrong item has been sent. Customised items are subject to the same Ts&Cs as bespoke and couture orders.
Bespoke and couture orders – because your order has been made to your requirements, goods cannot be returned for a refund unless faulty, damaged or the wrong item has been sent.
Where the incorrect item was sent out in error – and an exchange has been agreed, it will be possible to arrange an exchange. However, the replacement item can only be despatched after the returned goods have been received back at my studio, checked and approved.
Postal charges – if we delivered the item to you in error, or the item is faulty, we will refund your return shipping costs
Eligibility for return – if a return is agreed the items must be returned to us in perfect condition – unworn, unmarked, with any tags intact and in place. If, when your hat is returned it shows signs of wear, including marks or make-up, we will not be able to accept your return or nor will we pass a credit. The item will be returned to you at your cost.
Procedure for return – if a return is agreed you will be responsible for the costs of returning the goods. Wrap the hat or headpiece securely placing it carefully in the box that it was delivered to you in We recommend obtaining a tracking number when items are returned, and obtaining proof of a stamped and signed despatch certificate (POD). We cannot be responsible for any item lost or damaged in transit.
Please get in touch!
To arrange a complimentary one on one couture consultation, please fill in your details below.